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Lake harmony pa poconos12/5/2023 ![]() The decor and furnishings are very old, maybe from the 70’s and not well maintained. Below is a list of grievances but is not exhaustive and in no particular order: 1. Unlike Europeans, Americans don’t have 5 or 6 weeks of vacation, so a week wasted is a terrible loss. However, Willowbrook at Lake Harmony was so bad I have tell people who may be thinking of vacationing there. I haven’t vacationed at a timeshare in years, but my past experiences were always positive. I will be using the “I” pronoun throughout this review although my husband didn’t enjoy this vacation together, either. I wanted time to think about my experience at Willowbrook at Lake Harmony. I waited two months to write this review to give myself emotional and physical distance. If you stay there and have any concerns they will be ignored or brushed off! … I would never reccomend this place, even with new renovations the lack of care and consideration that management has for their customers will not change. It was like staying at a $50 a night motel. The sink leaked, the fire place did not work, NO Internet, fire place didn't work, I had to sweep the floors just to allow my children to play when we first got there. The dish rack was dirty, there were not enough kitchen supplies to feed my family of 4 we had to buy paper plates. The couch cushions sat below the wood frame that stuck out. We went to register them on a bedbug register online to find they put us in the building that had bed bugs 6 days prior. Today (thanksgiving) after being checked out for 24 hours we finally got a simple apology via email to one of the 4 we sent to management. At check out I demanded someone and a nice lady did speak with me. I Heard NOTHING.Monday went down to the front desk for the 3rd time to speak to a manager, they were going to have to call me back and never did. I reached out to management Saturday with no response, sat at the front desk on Sunday for over an hour to have them tell me it was ticks in our bed, and they would call me in an hour or so. We had to move our baby and other child as well as the rest of our family at 6 am. We arrived Friday night and woke up Saturday at 5 am to find our bed was infested with bed bugs. I HAVE NEVER IN MY LIFE HAD SUCH A TERRIBLE EXPERIENCE WITH A PLACE OR THEIR MAGANEMENT!!!! My family stayed the week of Thanksgiving. They could have told us to come to the registration building (about one mile away) upon return to get new keys.This facility, in my opinion, not only needs new management, staff and upgrades, but is a Health Risk for whoever stays here.… He tells us that the locks were changed today. Called the front desk, response was "We will send security with new keys. We went out for the day (away from this place) and when we came back later that night, our unit keys would not work. Not well supervised by staff (busy on their phones).Watch out for your children's safety. Emailed the address found on their website-NO response (It's been a week). We called multiple times to speak with the General Manager. ![]() They put us into a smaller (one bedroom-one bath-bldg. The elevator was out of service that day-had to carry everything up and down the stairwell. Bugs in unit-including cockroaches! It took overnight for them to move us to another unit/building. ![]() No carts to bring luggage up to the second floor. Mildew and mold-not just in the bathrooms. There were stains on the ceiling in several areas. 2 bath) Broken sleeper sofa left in half opened position-would not close.Smells like people have been chain-smoking in it. To start-walking into the building #6 :smells of mildew, like it's been neglected. Hilton Hawaiian Village Waikiki Beach Resort.Hotels near Jolie Beauty - Hazleton, PA.Hotels near St Peter the Fisherman Catholic Church.Hotels near Split Rock Resort Indoor Waterpark.Lake Harmony Hotels with Air Conditioning. ![]()
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